What Is a Microsoft 365 Agent? A Microsoft 365 agent is an AI-powered assistant designed to perform a specific business function rather than simply provide general-purpose chat. An agent can: Understand natural-language requests Search organizational knowledge Reason over information Summarize and analyze documents Answer questions Retrieve information from Microsoft 365 Execute actions Call business systems and APIs Trigger workflows Create or modify business content Interact with users in Teams and Microsoft 365 Copilot Automate multi-step business processes Microsoft describes an agent as an AI assistant that handles conversations and completes tasks by combining instructions, knowledge, tools, and actions. A useful way to think about the difference is: Copilot helps a… Read More
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